FAQs

We have answered some of the questions here to support your interest in our products and services. If you have any questions that remain unanswered, please feel free to message our customer support team on the live chat which is on the bottom right on the website or you can call us on 01924965510. We are on hand and happy to help.

Some Common Questions

Where are your products made?

We are a UK manufacturer with all of our products made in our own factory in West Yorkshire.

How can I know the exact feel of the fabric?

The best is to get in touch with us and we can send you some fabric samples over to you via delivery from which you can decide from. 

Do I get a guarantee with my products?

Yes. This item comes with a 1 year warranty. Our warranty protects your purchase from structural defects and manufacturing faults. This warranty excludes fabric damage, deterioration or staining, and structural issues caused through misuse of the product.

How long will my order take once purchased?

All our beds and mattresses are made to order and therefore we will indicate a lead time for each product. Generally speaking, you are looking at 7-10 days from order date to dispatch. Once dispatched you will receive notification that your goods are in transit to you.

Do you offer free delivery?

Yes, we offer free delivery to our standard mainland UK areas.