Warranty- Put Your Mind At Ease

2-Year Warranty

We offer a full 2-year warranty that protects your purchase from structural defects and manufacturing faults. Our warranty applies to divan beds, headboards and sofa purchased from 1st October 2021 onwards. Exclusions apply.

Terms and conditions:

The warranties shall not apply when:

  • The product has been stained in any way.
  • The products Fabric has been damaged or torn in any way.
  • The product has been damaged or marked after delivery.
  • The product has been jumped on or damaged by improper use.
  • The product has been used commercially or has been misused in any way.

This warranty does not affect your statutory rights. 

All claims will be treated individually per the circumstances in the case in question.

How to make a claim:

If you wish to make a claim under this manufacturer's warranty, please check our Warranty terms and conditions to see if your claim qualifies.

To register your claim with us you will need to email us with:

  • Proof of purchase
  • Photographs of the full product and the area that displays the issue you are concerned about.

Please email us at: hello@bsspoke.co.uk

We will send you a confirmation email upon receipt of your claim and confirm next steps.

Wherever possible, replacement product will be like for like. However, if a particular style, material or model is no longer available we will substitute appropriately from our current range.

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